Frequently Asked Questions
Everything you need to know about your beauty experience.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are your beauty products cruelty-free?
At The Beauty Box, we prioritize ethical beauty. Most of our brands are certified cruelty-free, and you can find specific details on each product's individual page.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which skincare product is right for my skin type?
We provide a detailed 'Skin Type Guide' on our blog, and our customer support team of beauty experts is available via live chat to offer personalized recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.